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Customer Name: ____________________________________________
Date: _______________
Service Rep: _______________________________________________
Repair Order #:___________
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Starting Problems |
__Cranks, But Won't Start __Will Not Crank __Starts, but Takes a Long
Time |
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Engine Quits/
Running Problems |
QUITS: __Right after Starting __While Idling __When Parking
__During Steady Speed Driving __Right after Vehicle Comes to a
Stop
__When Put in
Gear __During Acceleration |
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Poor Idling Conditions |
Idle Speed: __Is Too Slow at All
Times __Is too Slow With A/C On
__Is Rough or Uneven __Is Too Fast __Fluctuates Up and Down |
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Poor Running
Condition |
__Runs Rough __Lacks Power __Back-Fires __Bucks and Jerks
__Fuel, Gas, or Sulfur Smell __Engine Light on Sometimes __Engine
Light Always On
__Misfires or Cuts Out __Poor Fuel Economy __Engine
Knocks, Pings, Rattles
__Dieseling or Run-On __Surges and/or Chuggles __Hesitates or Stumbles on
Acceleration |
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Auto-Transmission Problems |
__Improper Shifting (Early / Late) __Changes Gears
Randomly On It's Own
__Vehicle Does Not Move When in Gear |
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Poor Handling |
__Pulls to One Side __Hard Steering __Vehicle Shakes and /
or Vibrates While Moving |
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Noise Problems |
Explain: |
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Odor Problems |
Explain: |
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Problem Frequency |
__Always __Often
__Occasionally |
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Usually Occurs |
__Morning __Afternoon
__Evening |
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Engine Temperature |
__Cold __Warm
__Hot |
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Vehicle Speed |
__Low __Cruising
__High |
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Driving Conditions During Occurence |
__Short- Less Than 2 Miles __Less Than 10 Miles __Long
-More Than 10 Miles
__Stop and Go Mile Turning __While Braking
__At Gear Engagement __With A/C Operating __With Headlights On
__During Acceleration __During Deceleration __Rough Road
__Mostly Uphill _Mostly Downhill __Mostly Level __Mostly Curvy |
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Driving Habits |
__Drive Hard Before Engine is Warmed __Allow Engine to Warm
__Mostly
City
Driving __Highway __Park Vehicle Inside __Outside
Drive Per Day: __Less Than 10 Miles __10-50 Miles __More
Than 50 Miles
Fuel Octane: __87 __89 __91 Brand:
Do You Maintain Your Vehicle Regularly?
If Yes When was the Last Maintenance Performed? |
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Outside Weather |
__Cold __Warm __Hot __Wet/Rainy __Fog __Snow/Hail
__Dust/Dirt
__Dry __Humid |
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Additional Notes/Comments: |
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